Privacy Policy

Last Updated: 14 February 2026

1. Who We Are

Cedar Harmony is a residential home for elderly persons located at 11 Hau Wong Road, Kowloon City, Kowloon, Hong Kong. For data privacy enquiries, please contact us at [email protected].

2. Data We Collect

We may collect the following personal data when you contact us, make an enquiry, or enter into a service arrangement with us:

• Full name
• Email address
• Phone number
• Postal address
• Information about a prospective resident (name, age, preferences, health context for care planning — shared voluntarily by families)
• Website usage data via cookies (see Cookie Policy)

We collect only the data necessary for the purposes described below. We do not collect sensitive personal data without explicit consent.

3. How We Collect Data

• Contact forms submitted via our website
• Telephone enquiries and email correspondence
• In-person visits and intake consultations
• Cookie and analytics tools on our website (where consent is given)

4. How We Use Your Data

We use the personal data we collect to:

• Respond to enquiries about our services
• Arrange and manage exploratory stays and residential services
• Communicate service-related information to families
• Maintain records for operational and administrative purposes
• Comply with applicable legal obligations
• Improve our website and communications (using aggregated, anonymised data)

We will not use your personal data for unsolicited marketing without your consent.

5. Legal Basis for Processing

Under the Personal Data (Privacy) Ordinance and related guidelines, we process personal data on the basis of your consent (for communications and enquiries), the performance of a service arrangement, and our legitimate interests in operating the home safely and effectively.

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Enquiry data from prospective residents who do not proceed is typically held for up to 12 months. Resident and family data for active or past service arrangements is retained for a minimum of 7 years in accordance with applicable record-keeping requirements.

7. Data Sharing

We do not sell personal data. We may share data only in the following circumstances:

• With third-party service providers who support our website or operational systems (under confidentiality obligations)
• Where required by Hong Kong law or a competent authority
• With the express consent of the data subject or their authorised representative

8. Data Security

We take reasonable steps to protect personal data from unauthorised access, disclosure, or loss. These include access controls, secure storage of physical records, and where applicable, encrypted transmission of digital data. In the event of a data breach affecting your information, we will notify you in accordance with applicable guidance.

9. Cookies

Our website uses cookies. For full details on the types of cookies we use and how to manage your preferences, please refer to our Cookie Policy.

10. Your Rights

Under the Personal Data (Privacy) Ordinance, you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent to the use of your data for direct marketing
• Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) if you believe your rights have not been respected

To exercise any of these rights, please contact us in writing at [email protected].

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.

12. Children and Minors

Our services are intended for adults and their families. We do not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website with the updated date shown at the top of the page. Continued use of our services after changes are published constitutes acceptance of the updated policy.

14. Contact for Privacy Enquiries

For any questions or concerns about how we handle your personal data, please contact us:

Cedar Harmony
11 Hau Wong Road, Kowloon City, Kowloon, Hong Kong
Email: [email protected]
Phone: +852 3425 8761